Call Center

CALL CENTER GLOBALIZATION

TransPerfect’s YOUR AGENT instantly supplements your existing customer support capabilities with multilingual resources in over 170 languages while simultaneously maximizing the productivity of your existing customer support resources.

How does it work?

TransPerfect agents are trained to interact with your non-English speaking customers in capacities such as Q&A, order taking, lead generation, and more. These resources are on call whenever you need them.

Based on a routing protocol you choose, incoming calls will first be directed to your existing in-house resources where available. If these representatives are unavailable, overflow calls are routed to your TransPerfect YOUR AGENT team.

YOUR AGENT

This is truly YOUR agent. YOU dictate how and when you use TransPerfect resources. System routing protocols can be designed to fit your organization’s preferences so we can serve as a natural extension of your staff. For example, you could:

  • Have all inbound international calls routed directly to TransPerfect agents directly or after internal resources have been confirmed unavailable
  • Have your employees call TransPerfect agents and together initiate outbound calls
  • Have TransPerfect agents trained to be able to make outbound calls independently using your scripts and policies

Benefits

  • Support over 170 languages without hiring additional employees
  • Interact with customers around the clock, including standard international business hours
  • Pay only for the services you need with pricing options based on minutes used, calls handled, or per project/engagement
  • Ramp up quickly with minimal setup, training, and typically no new hardware to install
  • Incorporate video as well as audio

YOUR AGENT is the most flexible way to ensure that your customers receive the highest standard of service, no matter where they are or what language they speak.

For more information on implementing YOUR AGENT, please contact us for a free consultation.